Customer reviews of Rivervale Approved Used Vehicles

By Stuart B on 07 November 2017 | Verified purchase

We had contact with David Marsh who was courteous and very professional. He called us to make sure we were still ok to come to see the car and take it for a test drive because we were out of the local area. The whole buying process was very relaxed with no pressure from David, he was able to answer our questions and nothing was too much trouble. We collected the car last weekend and it was spotless inside and out, David took the time to show us the controls and features of the car before we left the dealership. David called us a few days after the purchase to make sure everything was ok and to contact him if we had any questions. Mr & Mrs Baynham. Bedfordshire

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hello Stuart, thank you so much for your kind words and positive feedback. Hope your new vehicle is still running well. Please don't hesitate to contact me when we can help again, kind regards David

By Ian B on 07 November 2017 | Verified purchase

Excellent experience from start to finish was put at ease and not pressured and talk right through the entire process from beginning to end

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hi Ian, thank you for your kind words. Please feel free to contact us if we can help in the future. David

By Victoria W on 02 October 2017 | Verified purchase

The transition from viewing vehicles to purchase was professionally conducted by one of Rivervale's sales team. I was welcomed by everyone and made to feel a valued customer immediately. Details of my preferences were taken and within days my new car was found. I part exchanged my old car receiving more towards my new car than expected - one very happy customer!

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hi Victoria, Thanks so much for leaving a glowing review, it was very nice to meet you and I hope we can be of assistance to you in the future. Matt

By Andrew F on 25 September 2017 | Verified purchase

I received excellent service from this dealer. I am really pleased with the car/price and total package. They treat you as an individual, keep you fully informed and go out of their way to ensure that you have a good experience. Although this purchase was not a brand new car nor my main vehicle, I've bought new Audi's, Mercedes and BMW's in the past and have not received the same level of service from these dealerships.

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hi Andrew, Thanks so much for your excellent review. It is very much appreciated and I am pleased to hear of the level of service we have provided went above the level you have received before. I hope to see you again in the future. Matt

By Craig J on 16 September 2017 | Verified purchase

This was a fantastic experience buying an approved used car. The guy I dealt with was a top salesman and very interpersonal / friendly. The whole dealership is professional, honest and welcoming. They also did a great deal on the protection for bodywork / interior treatment. I would 100% buy from them again and recommend to others. The used car I got was mint (3 year old - BMW 220i sport) and you couldn't tell it apart from a bran new car. Go visit this place, you won't regret it :)

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hi Craig, I am very pleased you have received an excellent experience with ourselves and it was a pleasure meeting you. We hope you enjoy your new 2 series and look forward to seeing you in the future. Matt

By Liam M on 14 September 2017 | Verified purchase

Rivervale for being attentive, knowledgeable and friendly staff, making the process of buying a new used car quick and easy. Highly recommended.

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hi Liam, Thanks very much for your kind review and I am pleased to hear we have provided an excellent service. We hope to see you again in the future. Matt

By Jayne H on 12 August 2017 | Verified purchase

Excellent service start to finish, Matt Jones was always courteous and helpful and assisted us where we needed it. The whole company is very professional and we would definitely and in fact have already recommended them.

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hi Jayne, Thanks so much for your review and thanks so much for already recommending us. Your review and custom is very much appreciated and we hope to see you again in the future. Matt

By Kim F on 10 August 2017 | Verified purchase

Very pleased with my new car and we had great service from Matt.

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hi Kim, Thanks very much for leaving an excellent review, it is very much appreciated and I am glad I provided a great service. We hope you are enjoying your car. Matt

By Ginette R on 02 August 2017 | Verified purchase

Great service from start to finish from Rivervale. Friendly, professional and no hard sell, they let me take my time on a solo test drive, answered all my questions, and were generally very pleasant to deal with. I would like to thank Matt Jones and his colleague Neil for their exemplary customer service. I am thrilled with my 'Storm Blue' 2015 Ford Fiesta, thanks guys!

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hi Ginette, I am pleased we have provided a great service for you. Your review and kind words are very much appreciated. We hope to see you again in the future. Matt

By Brandon F on 29 July 2017 | Verified purchase

Rivervale we're nothing but great from the beginning from quoting me for the car and then until picking it up! Matt was amazing throughout and gave me all the help I needed and got me an amazing deal so I would 100% recommend anyone going there to find the right car!

Reply from Rivervale Approved Used Vehicles on 04/06/18

Hi Brandon, Thanks very much for your kind review, it was a pleasure to meet you. Please let me know if I/we can assist you in the future. Matt