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Customer reviews of Rivervale Approved Used Vehicles

At Rivervale Approved Used Vehicles we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Rivervale Approved Used Vehicles

Rivervale Approved Used Vehicles
5
5.0

Based on 171 customer reviews

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  • 5

    Not the best experience

    By Jared H on 22 August 2020 | Verified purchase

    Pros: Nice showroom and offices. Friendly team. Cons: Poor communication (I had to call several times to enquire as I never got a call back), no test drives allowed 'due to covid' but driving schools are currently doing lessons? Several bits needed sorting on the car which should have been picked up and sorted beforehand. The car wasn't ready to drive away same day meaning we had to arrange another visit. Valeting was not great. On the day I drove the car home a headlight stopped working, even though it passed the MOT days before? Rivervale offered to collect it and drop off a hire car while sorting it but with a 2-week lead time, so I drove it back to the showroom myself and the issue was resolved quickly.


  • 5

    Quick and easy...!

    By Enzo S on 10 August 2020 | Verified purchase

    Quick and easy experience- can’t complain about anything!! Car delivered was perfect!

    Reply from Rivervale Approved Used Vehicles on 11/08/20

    Thank you for your review! I am glad that you are so happy with the car and that the process was so smooth and easy!


  • 5

    Professional

    By Richard P on 04 August 2020 | Verified purchase

    Professionally dealt with. no pressure selling just the right way to engage a customer and deal with any questions.


  • 5

    Would not hesitate to recommend

    By James B on 25 July 2020 | Verified purchase

    Very helpful all the way through the process, keeping my updated and friendly and knowledgeable staff.

    Reply from Rivervale Approved Used Vehicles on 27/07/20

    Thank you for your 5 Star Review James! I hope you enjoy your new car! Jack


  • 5

    Recommend Rivervale Brighton

    By David T on 15 June 2020 | Verified purchase

    The staff were very friendly and open about the process of purchasing a car, and we were made to feel like valued customers.


  • 5

    Great Service

    By David M on 12 June 2020 | Verified purchase

    Great friendly service, very helpful . Really pleased.

    Reply from Rivervale Approved Used Vehicles on 12/06/20

    Thanks Dave for your great review!


  • 5

    Purchased Mercedes In Lockdown

    By Paul C on 26 May 2020 | Verified purchase

    Purchased my vehicle during lockdown. Jeff couldn't have been more helpful and the car was amazing! Better prices than the Mercedes dealerships too, so well worth a phone call if you see something you like.

    Reply from Rivervale Approved Used Vehicles on 29/05/20

    Thanks Paul for your fantastic review!


  • 5

    Professional and reliable

    By Anthony S on 17 May 2020 | Verified purchase

    Given the current situation the Rivervale salesman could not have been more helpful. The car arrived today in immaculate condition. I am thrilled with the car and service provided by Rivervale .

    Reply from Rivervale Approved Used Vehicles on 23/05/20

    Thank you Anthony for your reply and thank you very much for your business!


  • 5

    Great place to do business

    By Gavin B on 21 April 2020 | Verified purchase

    Very helpful and streamlined sale. Good communication and went out of thier way

    Reply from Rivervale Approved Used Vehicles on 23/05/20

    Thank you Gavin.A pleasure !


  • 5

    Great car dealer

    By Paul G on 17 April 2020 | Verified purchase

    The service I recieved from rivervale was first class. Very happy with the car and the service even as they were closed due to covid 19 the sale director sorted everything out over the phone and let me view the car couldn't test drive the car but rivervale gave me 14 days after I picked the car up to see if I like it and return no questions asked rivervale are even sorting the swap of my private number plate over to the new car and once its completed they will provide new number plates Over all very happy first visit to rivervale and will return to buy my next car would recommend to anyone

    Reply from Rivervale Approved Used Vehicles on 18/04/20

    Thanks Paul,a pleasure from all at Rivervale.