Customer reviews of Rivervale Approved Used Vehicles

By Leslie H on 12 September 2020 | Verified purchase

Excellent service from start to finish thanks To all the team

Reply from Rivervale Approved Used Vehicles on 14/09/20

Thank you for you 5 Star Review. I hope you enjoy your new Mercedes! Jack

By Ellis S on 25 August 2020 | Verified purchase

Excellent service from start to finish, lovely professional people 10/10 would recommend

By Jared H on 22 August 2020 | Verified purchase

Pros: Nice showroom and offices. Friendly team. Cons: Poor communication (I had to call several times to enquire as I never got a call back), no test drives allowed 'due to covid' but driving schools are currently doing lessons? Several bits needed sorting on the car which should have been picked up and sorted beforehand. The car wasn't ready to drive away same day meaning we had to arrange another visit. Valeting was not great. On the day I drove the car home a headlight stopped working, even though it passed the MOT days before? Rivervale offered to collect it and drop off a hire car while sorting it but with a 2-week lead time, so I drove it back to the showroom myself and the issue was resolved quickly.

By Enzo S on 10 August 2020 | Verified purchase

Quick and easy experience- can’t complain about anything!! Car delivered was perfect!

Reply from Rivervale Approved Used Vehicles on 11/08/20

Thank you for your review! I am glad that you are so happy with the car and that the process was so smooth and easy!

By Richard P on 04 August 2020 | Verified purchase

Professionally dealt with. no pressure selling just the right way to engage a customer and deal with any questions.

By James B on 25 July 2020 | Verified purchase

Very helpful all the way through the process, keeping my updated and friendly and knowledgeable staff.

Reply from Rivervale Approved Used Vehicles on 27/07/20

Thank you for your 5 Star Review James! I hope you enjoy your new car! Jack

By David T on 15 June 2020 | Verified purchase

The staff were very friendly and open about the process of purchasing a car, and we were made to feel like valued customers.

By David M on 12 June 2020 | Verified purchase

Great friendly service, very helpful . Really pleased.

Reply from Rivervale Approved Used Vehicles on 12/06/20

Thanks Dave for your great review!

By Paul C on 26 May 2020 | Verified purchase

Purchased my vehicle during lockdown. Jeff couldn't have been more helpful and the car was amazing! Better prices than the Mercedes dealerships too, so well worth a phone call if you see something you like.

Reply from Rivervale Approved Used Vehicles on 29/05/20

Thanks Paul for your fantastic review!

By Anthony S on 17 May 2020 | Verified purchase

Given the current situation the Rivervale salesman could not have been more helpful. The car arrived today in immaculate condition. I am thrilled with the car and service provided by Rivervale .

Reply from Rivervale Approved Used Vehicles on 23/05/20

Thank you Anthony for your reply and thank you very much for your business!